This bot is designed to work for any user by simply plugging this bot in existing or new task to create a Incident in Service Now. The respective user needs to provide credential and basic information for creating an Incident. Please check "More Details" section for details on parameters.
This bot can perform three operations : Connect with Service Now Instance, Create Incidents
See the Bot in Action
Download the Bot and follow the instructions to install it in your AAE Control Room.
Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)
That's it - now the Bot is ready to get going!
Requirements and Inputs
- Functional AAE 10 sp2 setup
Inputs: Connect - Table Name, Instance, User Name, Password Create - Incident Caller First Name, Incident Caller Last Name, Incident Caller Id, Opened By, Short Description, Description, Impact Get - Query String, Output Path