This bot is designed to work for any user by simply plugging this bot in existing or new task to create an Incident in ServiceNow. The respective user needs to provide credential and basic information required for creating an Incident.
Inputs: Connect - Table Name, Instance, User Name, Password Create - Incident Caller First Name, Incident Caller Last Name, Incident Caller Id, Opened By, Short Description, Description, Impact Get - Query String, Output Path
- Bot Security Program
- Business Process
- Customer Service & Support
- Banking and Financial Services
- Automation Type
- Last Updated
- February 4, 2021
- First Published
- February 13, 2018
- Enterprise Version
See the Bot in Action
Download the Bot and follow the instructions to install it in your AAE Control Room.
Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)
That's it - now the Bot is ready to get going!
Requirements and Inputs
- Active ServiceNow Account