iTop Incident Creation

Bot will take the value from Prompt and will pass it to the Rest API. After successfully hit the API, it will create the incident on iTOP.

Top Benefits

  • Improves productivity as we do not need to go into the iTOP for incident creation.
  • No need to login in iTOP server.
  • 100% secure as User can't check the access.
  • Fast and efficient

Tasks

  • Read the value from Prompt.
  • Process Rest web services and will pass the value.
  • It will show the ticket number in message box after successfully incident creation.

Bot will read the value from Prompt assignment and will pass it to the Rest API. It will hit the API then will create the incident on iTOP. After completion of the BOT, user will see the incident number in message box without going into the iTOP. Ticket number will show in the message box. Here, we can notedown the incident number.

Get Bot

Free

Bot Security Program
Level 1
Applications
Business Process
Category
Vendor
Automation Type
Bot
Last Updated
July 24, 2020
First Published
March 12, 2020
Enterprise Version
11.3
ReadMe
ReadMe
Support

See the Bot in Action

Line Of Code
Prompt for Input
Output for iTop Incident creation
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Line Of Code
Prompt for Input
Output for iTop Incident creation

Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • Need to enter the value in Prompt such as Description Name, FirstName, LastName..