Create Incident In iTop

This bot will read a value from prompt assignment, hit the Rest API, then create the incident in iTop.

Top Benefits

  • Improves productivity by eliminating the need to go to iTop to create incidents
  • No need to log into iTop
  • 100% secure since the user can't check the access
  • Fast and efficient

Tasks

  • Read the value from prompt
  • Process Rest web services and pass the value
  • Show the ticket number in message box after successful incident creation

This bot will read the value from prompt assignment and pass it to the Rest API. It will hit the API then create the incident in iTop. After completion of the bot, the user will see the incident number in a message box without going into iTop. The ticket number will show in the message box so the user can note the incident number.

Get Bot

Free

Bot Security Program
Level 1
Applications
Business Process
Category
Vendor
Automation Type
Bot
Last Updated
December 11, 2020
First Published
March 12, 2020
Enterprise Version
11.3
ReadMe
ReadMe
Support

See the Bot in Action

Line of code
Prompt for input
Output for iTop incident creation
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Line of code
Prompt for input
Output for iTop incident creation

Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • Need to enter the value in Prompt such as Description Name, FirstName, LastName