Manage Service Incident Creation

It takes inputs in Prompt to create an incident in Manage Service. After the successful creation of Incident. Bot returns the order ID.

Top Benefits

  • Speed up any incident creation
  • Simple to use
  • Improves Productivity
  • Gives Accurate output

Tasks

  • Takes input in prompt and assign it in internal variables.
  • Shows output in message box at the end of bot.

Input: receives in prompt
Actions: Hits a REST API and creates an incident in manage service engine.
Output: Gives ticket number at last in the message box.
Use cases: If any person doesn't know how to create an incident by the use of the API. Then this bot is needed. It is simple to use and reduces complexity.

Get Bot

Free

Bot Security Program
Level 1
Applications
Business Process
Category
Downloads
16
Vendor
Automation Type
Bot
Last Updated
July 24, 2020
First Published
March 20, 2020
Enterprise Version
11.3.3
ReadMe
ReadMe
Support

See the Bot in Action

takes input in prompt
input values in Messagebox
input values
Output
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takes input in prompt
input values in Messagebox
input values
Output

Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • need AA client 11.3.3 or greater