Manage Service Incident Resolution

This Bot updates the tickets with the information received in the email.

Top Benefits

  • Resolves service incidents

Tasks

  • Gets input from mail
  • Updates query request

Bot gets Ticket TaskID and update/resolve the ticket using the ID.  Next, the bot runs the process. After the processing is completed, Bot sends an email to the user.

Success!

The download of Manage Service Incident Resolution will begin shortly.

In your Control Room, use the ‘Import’ button to load the downloaded file into your Automations.

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Free

Bot Security Program
Level 1
Applications
Business Process
Category
Downloads
15
Vendor
Automation Type
Bot
Last Updated
December 11, 2020
First Published
March 30, 2020
Platform
11.x
ReadMe
ReadMe
Support

Bot Security

Level 1
  • All bots on Bot Store have passed a malware scan.

Bot Security Program

Automation Anywhere Bot Security is the RPA industry’s first of its kind bot security framework. In partnership with cyber security experts, Bot Security encompasses four (4) progressive levels of security designation. All bots including those built in-house or procured from Bot Store, can now be deployed reliably with secure bot development practices in alignment with prevailing Confidentiality, Integrity, and Availability (CIA) cybersecurity principles and best practices. View full Bot Security details.

See the Bot in Action

Incident description
Retrieved data
Input Data
Ticket updated
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Incident description
Retrieved data
Input Data
Ticket updated

Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • Ticket ID
  • Description

About Bot Store

Automation Anywhere's Bot Store accelerates your robotic process automation initiatives by offering pre-built automations and plug-and-play integrations, so that complex business processes can be automated in days.

Bot Store