Install
Download the Bot and follow the instructions to install it in your AAE Control Room.
Manage Service Incident Resolution
This Bot updates the tickets with the information received in the email.
Top Benefits
- Resolves service incidents
Tasks
- Gets input from mail
- Updates query request
Bot gets Ticket TaskID and update/resolve the ticket using the ID. Next, the bot runs the process. After the processing is completed, Bot sends an email to the user.