Manage Service Incident Resolution

This Bot updates the tickets with the information received in the email.

Top Benefits

  • Resolves service incidents

Tasks

  • Gets input from mail
  • Updates query request

Bot gets Ticket TaskID and update/resolve the ticket using the ID.  Next, the bot runs the process. After the processing is completed, Bot sends an email to the user.

Get Bot

Free

Bot Security Program
Level 1
Applications
Business Process
Category
Vendor
Automation Type
Bot
Last Updated
December 11, 2020
First Published
March 30, 2020
Enterprise Version
11.x
ReadMe
ReadMe
Support

See the Bot in Action

Incident description
Retrieved data
Input Data
Ticket updated
PREV NEXT
Incident description
Retrieved data
Input Data
Ticket updated

Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • Ticket ID
  • Description