Manage Service Incident Resolution

V11.x and get creation TaskID and update through ID number Manage Services Incident Resolution

Top Benefits

  • Manage Services Incident Resolution
  • Get Ticket ID
  • Resolve Manage Engine Ticket

Tasks

  • get input from mail
  • update query request

Get Ticket TaskID and update and resolve through ID number from the message box of Manage engine.  Next, the bot runs the process so that the name is Manage Services Incident Resolution. Following this process, the bot gives feedback to the user by email.

Get Bot

Free

Bot Security Program
Level 1
Applications
Business Process
Category
Vendor
Automation Type
Bot
Last Updated
March 30, 2020
First Published
March 30, 2020
Enterprise Version
11.x
ReadMe
ReadMe
Support

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Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • Get creation ID ticket
  • resolved ID By Logic
  • Update manage engine