Create New Group in FlexPLM and PLM TraCE
This bot monitors PLM TraCE for service requests to create new user groups and fulfills them.
Top Benefits
- Automatically picks up and processes tickets to create groups
- Reduce human effort by 80% and human intervention by 100%
- Prevents your team from needing to monitor PLM systems for tasks
Tasks
- Monitor PLM TraCE for service requests to create user groups in FlexPLM
- Create user groups
- Send confirmation email
- Close the service request with the appropriate comments and updates
This bot will look for Service Requests raised in PLM TraCE to create a new user group.
If a ticket is found, using all the details provided in the ticket, it creates the group in the FlexPLM application and closes the Service Request.
Free
- Bot Security Program
-
Level 1
- Applications
-
- Business Process
- Customer Service & Support
- Category
- Utility
- Vendor
- Automation Type
- Bot
- Last Updated
- December 7, 2020
- First Published
- January 8, 2020
- Platform
- 11.3
- ReadMe
- ReadMe
- Support
-
- ITC Infotech India Ltd.
- Mon, Tue, Wed, Thu, Fri 9:00-17:00 UTC+5.5
- +91-802298833
- automation.hub@itcinfotech.com
- Bot Store FAQs
See the Bot in Action
Setup Process
Install
Download the Bot and follow the instructions to install it in your AAE Control Room.
Configure
Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)
Run
That's it - now the Bot is ready to get going!
Requirements and Inputs
- PLM TraCE
- FlexPLM