Report a problem in Micro Focus

Creates a Report a Problem request in Micro Focus triggered from Outlook email

Top Benefits

  • Easily creates new Micro Focus problem requests
  • Reads emails from Outlook for request processing

Tasks

  • Reads unread Outlook emails base on subject and body
  • Creates a Report a Problem request in Micro Focus

The objective of this bot is to automatically raise tickets in Micro Focus whenever there is an issue in the system and assign the issue to a Micro Focus user.

The bot will automatically raise a service request for users based on user email. Once a request is raised user will get a notification via email the request has been assigned.

Key Use Case: This bot raises service requests for all the issues in the Micro Focus service desk and assigns them to a user, quickly, without any technical supervision.

Get Bot

Free

Bot Security Program
Level 1
Applications
Business Process
Category
Downloads
50
Vendor
Automation Type
Bot
Last Updated
November 20, 2020
First Published
November 7, 2018
Enterprise Version
11.3.3
Support

See the Bot in Action

Input File
Micro Focus Home Page
Micro Focus Submission page
PREV NEXT
Input File
Micro Focus Home Page
Micro Focus Submission page

Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • Microfocus URL
  • Host Name
  • Port Number