Install
Download the Bot and follow the instructions to install it in your AAE Control Room.
Report a problem in Micro Focus
Creates a Report a Problem request in Micro Focus triggered from Outlook email
Top Benefits
- Easily creates new Micro Focus problem requests
- Reads emails from Outlook for request processing
Tasks
- Reads unread Outlook emails base on subject and body
- Creates a Report a Problem request in Micro Focus
The objective of this bot is to automatically raise tickets in Micro Focus whenever there is an issue in the system and assign the issue to a Micro Focus user.
The bot will automatically raise a service request for users based on user email. Once a request is raised user will get a notification via email the request has been assigned.
Key Use Case: This bot raises service requests for all the issues in the Micro Focus service desk and assigns them to a user, quickly, without any technical supervision.