Request a Service in Micro Focus

Creates a service request in Microfocus by taking input from Outlook email

Top Benefits

  • Streamline service request creation processes by automating request creation
  • Set up a monitored inbox to automatically create tickets on incoming email and respond to email that tickets have been created.

Tasks

  • Reads email in Outlook for service request details
  • Creates a service request in MicroFocus

The aim of this bot is to automatically raise service requests in the Micro Focus Application to the Micro Focus Users.

The bot will automatically raise a service request for users based on their requesting email. Once a request in Micro Focus has been raised, the user will get a notification on his/her email that the request was raised successfully.

Key Use Case: This bot raises service requests for all identified issues in Micro Focus service desk quickly, without any technical supervision. Easy Integration with Micro Focus Application for ticket request and assignment.

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The download of Request a Service in Micro Focus will begin shortly.

In your Control Room, use the ‘Import’ button to load the downloaded file into your Automations.

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Free

Bot Security Program
Level 1
Applications
Business Process
Category
Downloads
61
Vendor
Automation Type
Bot
Last Updated
November 20, 2020
First Published
November 9, 2018
Platform
11.3.3
Support

Bot Security

Level 1
  • All bots on Bot Store have passed a malware scan.

Bot Security Program

Automation Anywhere Bot Security is the RPA industry’s first of its kind bot security framework. In partnership with cyber security experts, Bot Security encompasses four (4) progressive levels of security designation. All bots including those built in-house or procured from Bot Store, can now be deployed reliably with secure bot development practices in alignment with prevailing Confidentiality, Integrity, and Availability (CIA) cybersecurity principles and best practices. View full Bot Security details.

See the Bot in Action

Input File
MicroFocus Home page
Microfocus Request submitted page
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Input File
MicroFocus Home page
Microfocus Request submitted page

Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • Microfocus URL
  • Host Name
  • Port Number

About Bot Store

Automation Anywhere's Bot Store accelerates your robotic process automation initiatives by offering pre-built automations and plug-and-play integrations, so that complex business processes can be automated in days.

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