Request a Service in Micro Focus

Creates a service request in Microfocus by taking input from Outlook email

Top Benefits

  • Streamline service request creation processes by automating request creation
  • Set up a monitored inbox to automatically create tickets on incoming email and respond to email that tickets have been created.

Tasks

  • Reads email in Outlook for service request details
  • Creates a service request in MicroFocus

The aim of this bot is to automatically raise service requests in the Micro Focus Application to the Micro Focus Users.

The bot will automatically raise a service request for users based on their requesting email. Once a request in Micro Focus has been raised, the user will get a notification on his/her email that the request was raised successfully.

Key Use Case: This bot raises service requests for all identified issues in Micro Focus service desk quickly, without any technical supervision. Easy Integration with Micro Focus Application for ticket request and assignment.

Get Bot

Free

Bot Security Program
Level 1
Applications
Business Process
Category
Downloads
61
Vendor
Automation Type
Bot
Last Updated
November 20, 2020
First Published
November 9, 2018
Enterprise Version
11.3.3
Support

See the Bot in Action

Input File
MicroFocus Home page
Microfocus Request submitted page
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Input File
MicroFocus Home page
Microfocus Request submitted page

Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • Microfocus URL
  • Host Name
  • Port Number