Install
Download the Bot and follow the instructions to install it in your AAE Control Room.
Request a Service in Micro Focus
Creates a service request in Microfocus by taking input from Outlook email
Top Benefits
- Streamline service request creation processes by automating request creation
- Set up a monitored inbox to automatically create tickets on incoming email and respond to email that tickets have been created.
Tasks
- Reads email in Outlook for service request details
- Creates a service request in MicroFocus
The aim of this bot is to automatically raise service requests in the Micro Focus Application to the Micro Focus Users.
The bot will automatically raise a service request for users based on their requesting email. Once a request in Micro Focus has been raised, the user will get a notification on his/her email that the request was raised successfully.
Key Use Case: This bot raises service requests for all identified issues in Micro Focus service desk quickly, without any technical supervision. Easy Integration with Micro Focus Application for ticket request and assignment.