ServiceNow Connector

ServiceNow connector utility packages 60 CRUD activities on Incident, User, Task, Problem, Service Catalog, Knowledge Article, Change Request, and Attachments.

Top Benefits

  • Quick development
  • Seamless integration
  • Faster execution
  • Less error-pone integration

Tasks

  • Create listed item in the Servicenow
  • Update listed item in the Servicenow
  • Get listed item in the Servicenow
  • Delete specified items from Servicenow

ServiceNow is a leading provider of IT service management and helpdesk functionality as well as employee and customer workflows. ServiceNow-connector utility packages function for around 60 activities to perform various operations such as add, delete, update, or retrieve (ADD, DELETE, UPDATE, or GET) on different objects from ServiceNow. With the current version, we have prioritized entities Incident, User, Task, Problem, Service Catalog, Knowledge Article, Change Request, and Attachments. Users can perform any of the listed operations by providing required arguments just in few steps as users just need to consume the Meta bot from their existing AA workflow. Users can create a customized flow of the ServiceNow operations by using the metabot functions.

Get Bot

Free

Bot Security Program
Level 1
Applications
Business Process
Category
Vendor
Automation Type
Bot
Last Updated
October 13, 2020
First Published
October 13, 2020
Enterprise Version
11.x
Community Version
11.3.1
ReadMe
ReadMe
Support

See the Bot in Action

MetaBot Logic
Metabot DLL
Sample task
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MetaBot Logic
Metabot DLL
Sample task

Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • Servicenow API URL
  • Proxy server details
  • Proxy server credentials
  • Servicenow API credentials