Create Incident in ServiceNow

This bot takes incident data from Excel and creates an incident in ServiceNow.

Top Benefits

  • Improve incident creation process
  • 100% Accurate
  • Provide basic validation

Tasks

  • Read and validate Excel input file to get incident details
  • Log into ServiceNow
  • Create incident in ServiceNow
  • Create multiple incidents at once, one per Excel row
  • Confirm incidents are logged correctly and record results in output Excel file

This bot automates incident creation in ServiceNow, by quickly reading data from an input Excel file and logging it in ServiceNow.

Success!

The download of Create Incident in ServiceNow will begin shortly.

In your Control Room, use the ‘Import’ button to load the downloaded file into your Automations.

Access Now

Free

Bot Security Program
Level 1
Applications
Business Process
Category
Downloads
115
Vendor
Automation Type
Bot
Last Updated
December 9, 2020
First Published
January 17, 2020
Platform
11.3
ReadMe
ReadMe
Support

Bot Security

Level 1
  • All bots on Bot Store have passed a malware scan.

Bot Security Program

Automation Anywhere Bot Security is the RPA industry’s first of its kind bot security framework. In partnership with cyber security experts, Bot Security encompasses four (4) progressive levels of security designation. All bots including those built in-house or procured from Bot Store, can now be deployed reliably with secure bot development practices in alignment with prevailing Confidentiality, Integrity, and Availability (CIA) cybersecurity principles and best practices. View full Bot Security details.

See the Bot in Action

ServiceNow Incident Creation
ServiceNow Incident Creation
ServiceNow Incident Creation
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ServiceNow Incident Creation
ServiceNow Incident Creation
ServiceNow Incident Creation

Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • ServiceNow account and instance.
  • Input Excel (.xlsx) Spreadsheet containing incident data.

About Bot Store

Automation Anywhere's Bot Store accelerates your robotic process automation initiatives by offering pre-built automations and plug-and-play integrations, so that complex business processes can be automated in days.

Bot Store