Install
Download the Bot and follow the instructions to install it in your AAE Control Room.
Create Incident in ServiceNow
This bot takes incident data from Excel and creates an incident in ServiceNow.
Top Benefits
- Improve incident creation process
- 100% Accurate
- Provide basic validation
Tasks
- Read and validate Excel input file to get incident details
- Log into ServiceNow
- Create incident in ServiceNow
- Create multiple incidents at once, one per Excel row
- Confirm incidents are logged correctly and record results in output Excel file
This bot automates incident creation in ServiceNow, by quickly reading data from an input Excel file and logging it in ServiceNow.