Create Incident in ServiceNow

This bot takes incident data from Excel and creates an incident in ServiceNow.

Top Benefits

  • Improve incident creation process
  • 100% Accurate
  • Provide basic validation

Tasks

  • Read and validate Excel input file to get incident details
  • Log into ServiceNow
  • Create incident in ServiceNow
  • Create multiple incidents at once, one per Excel row
  • Confirm incidents are logged correctly and record results in output Excel file

This bot automates incident creation in ServiceNow, by quickly reading data from an input Excel file and logging it in ServiceNow.

Get Bot

Free

Bot Security Program
Level 1
Applications
Business Process
Category
Downloads
87
Vendor
Automation Type
Bot
Last Updated
December 9, 2020
First Published
January 17, 2020
Enterprise Version
11.3
ReadMe
ReadMe
Support

See the Bot in Action

ServiceNow Incident Creation
ServiceNow Incident Creation
ServiceNow Incident Creation
PREV NEXT
ServiceNow Incident Creation
ServiceNow Incident Creation
ServiceNow Incident Creation

Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • ServiceNow account and instance.
  • Input Excel (.xlsx) Spreadsheet containing incident data.