ServiceNow Incident Creation

This Bot takes incident date from Excel and creates incident in ServiceNow.

Top Benefits

  • Improve incident creation process
  • 100% Accurate
  • Provide basic validation

Tasks

  • Read and validate Excel files to get incident details.
  • Create incident in ServiceNow

The bot reads the data in the Excel in input folder. The bot then logins ServiceNow with the credentials provided in credential vault, creates incident per each row. The bot checks if the incident is created successfully. The result will be logged to to the Excel and copied to output folder.

Get Bot

Free

Bot Security Program
Level 1
Applications
Business Process
Category
Downloads
82
Vendor
Automation Type
Bot
Last Updated
July 24, 2020
First Published
January 17, 2020
Enterprise Version
11.3
ReadMe
ReadMe
Support

See the Bot in Action

ServiceNow Incident Creation
ServiceNow Incident Creation
ServiceNow Incident Creation
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ServiceNow Incident Creation
ServiceNow Incident Creation
ServiceNow Incident Creation

Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • ServiceNow account and instance.
  • Input Excel (.xlsx) Spreadsheet containing data of incidents.