- Read and validate Excel files to get incident details.
- Create incident in ServiceNow
The bot reads the data in the Excel in input folder. The bot then logins ServiceNow with the credentials provided in credential vault, creates incident per each row. The bot checks if the incident is created successfully. The result will be logged to to the Excel and copied to output folder.
- Automation Type
- Last Updated
- May 14, 2020
- First Published
- January 17, 2020
- Enterprise Version
See the Bot in Action
Download the Bot and follow the instructions to install it in your AAE Control Room.
Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)
That's it - now the Bot is ready to get going!
Requirements and Inputs
- ServiceNow account and instance.
- Input Excel (.xlsx) Spreadsheet containing data of incidents.