Install
Download the Package and follow the instructions to install it in your AAE Control Room.
ServiceNow Package
Drag-and-drop integration for A360 bots to integrate with ServiceNow APIs
Top Benefits
- Automate incident management
- Integrate ServiceNow automation in end-to-end workflows across the enterprise
- Improved incident response
Actions
- Integrate with the Table API
- Integrate with the Attachments API
- Trigger a bot from a new or updated incident
This package enables the integration of A360 RPA bots with ServiceNow API features and functionality. The package provides actions to authenticate with ServiceNow, and performs several actions with records and attachments. Further, the package provides triggers to initiate bots from ServiceNow incident creation and updates.
The key use cases include:
• Create, Read, Update and Delete records with the Table API
• Add, download, and delete attachments on records with the Attachments API
• Trigger specific automations from the creation of new incidents or incident updates
• Stale Ticket Cleanup
• Streamlined Incident response
• Use this package in combination with AARI to provide human-in-the-loop, powerful integrations to ServiceNow that streamline incident management, and improve resolution rates, handling time, multi-hop rates, and more.