ServiceNow Package

Drag-and-drop integration for A360 bots to integrate with ServiceNow APIs

Top Benefits

  • Automate incident management
  • Integrate ServiceNow automation in end-to-end workflows across the enterprise
  • Improved incident response

Actions

  • Integrate with the Table API
  • Integrate with the Attachments API
  • Trigger a bot from a new or updated incident

This package enables the integration of A360 RPA bots with ServiceNow API features and functionality. The package provides actions to authenticate with ServiceNow, and performs several actions with records and attachments. Further, the package provides triggers to initiate bots from ServiceNow incident creation and updates.
The key use cases include:
• Create, Read, Update and Delete records with the Table API
• Add, download, and delete attachments on records with the Attachments API
• Trigger specific automations from the creation of new incidents or incident updates
• Stale Ticket Cleanup
• Streamlined Incident response
• Use this package in combination with AARI to provide human-in-the-loop, powerful integrations to ServiceNow that streamline incident management, and improve resolution rates, handling time, multi-hop rates, and more.

Get Package

Free

Bot Security Program
Level 1
Applications
Business Process
Category
Downloads
19
Vendor
Automation Type
Package
Last Updated
September 30, 2021
First Published
September 30, 2021
Platform
Automation 360
ReadMe
ReadMe
Support

See the Package in Action

Ticket Management with AARI
Updating Tickets with an AARI Form
ServiceNow Actions in A360
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Ticket Management with AARI
Updating Tickets with an AARI Form
ServiceNow Actions in A360

Setup Process

Install

Download the Package and follow the instructions to install it in your AAE Control Room.

Configure

Use the Package in a bot, configure keys and other credentials the package will need (see the ReadMe for details.)

Run

That's it - now the Package is ready to get going!

Requirements and Inputs

  • ServiceNow instance
  • ServiceNow OAuth enabled with Client ID and Client Secret