SLA Calculation Support Model 24X5
Provides SLA end datetime (excluding holidays / weekends), based on start date and SLA hours entered by user.
Top Benefits
- Transaction based SLA calculation
- SLA calculation excluding holiday list and weekends
- Avoid SLA breaches
- 100% accurate SLA calculation
Tasks
- Provides SLA end datetime (excluding holidays / weekends), based on start date and SLA hours entered by user.
Bot excludes user-provided holidays and weekends during SLA calculation and specially built for 24*5 support model where SLAs has to maintained in hours.
Free
- Bot Security Program
-
Level 1
- Applications
-
- Business Process
- Finance & Accounting
- Category
- Utility
- Downloads
- 23
- Vendor
- Automation Type
- Bot
- Last Updated
- December 15, 2020
- First Published
- February 18, 2020
- Platform
- 11.x
- ReadMe
- ReadMe
- Support
-
- LTIMindtree
- Mon, Tue, Wed, Thu, Fri 8:00-18:00 UTC+0
- +918067067000
- EAuT.services@ltimindtree.com
- Bot Store FAQs
See the Bot in Action
Setup Process
Install
Download the Bot and follow the instructions to install it in your AAE Control Room.
Configure
Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)
Run
That's it - now the Bot is ready to get going!
Requirements and Inputs
- Microsoft Excel macro (input template is included)