- Provides SLA end datetime (excluding holidays / weekends), based on start date and SLA hours entered by user.
This BOT utility calculates SLA end datetime based on start date and SLA hours entered by user.
BOT Utility also excludes user provided holidays and weekends while SLA calculation and especially built for 24X5 support model where SLAs has to maintain in hours.
See the Bot in Action
Download the Bot and follow the instructions to install it in your AAE Control Room.
Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)
That's it - now the Bot is ready to get going!
Requirements and Inputs
- Microsoft Excel macro input template is included