SLA Calculation Support Model 24X5

Provides SLA end datetime (excluding holidays / weekends), based on start date and SLA hours entered by user.

Top Benefits

  • Transaction based SLA calculation
  • SLA calculation excluding holiday list and weekends
  • Avoid SLA breaches
  • 100% accurate SLA calculation

Tasks

  • Provides SLA end datetime (excluding holidays / weekends), based on start date and SLA hours entered by user.

This BOT utility calculates SLA end datetime based on start date and SLA hours entered by user.
BOT Utility also excludes user provided holidays and weekends while SLA calculation and especially built for 24X5 support model where SLAs has to maintain in hours.

Get Bot

Free

Bot Security Program
Level 1
Applications
Business Process
Category
Vendor
Automation Type
Bot
Last Updated
May 14, 2020
First Published
February 18, 2020
Enterprise Version
11.x
ReadMe
ReadMe
Support

See the Bot in Action

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Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • Microsoft Excel macro input template is included