Install
Download the Bot and follow the instructions to install it in your AAE Control Room.
SLA Calculation Support Model 24X5
Provides SLA end datetime (excluding holidays / weekends), based on start date and SLA hours entered by user.
Top Benefits
- Transaction based SLA calculation
- SLA calculation excluding holiday list and weekends
- Avoid SLA breaches
- 100% accurate SLA calculation
Tasks
- Provides SLA end datetime (excluding holidays / weekends), based on start date and SLA hours entered by user.
Bot excludes user-provided holidays and weekends during SLA calculation and specially built for 24*5 support model where SLAs has to maintained in hours.