SLA Calculation Support Model 24X5

Provides SLA end datetime (excluding holidays / weekends), based on start date and SLA hours entered by user.

Top Benefits

  • Transaction based SLA calculation
  • SLA calculation excluding holiday list and weekends
  • Avoid SLA breaches
  • 100% accurate SLA calculation

Tasks

  • Provides SLA end datetime (excluding holidays / weekends), based on start date and SLA hours entered by user.

Bot excludes user-provided holidays and weekends during SLA calculation and specially built for 24*5 support model where SLAs has to maintained in hours.

Get Bot

Free

Bot Security Program
Level 1
Applications
Business Process
Category
Downloads
23
Vendor
Automation Type
Bot
Last Updated
December 15, 2020
First Published
February 18, 2020
Platform
11.x
ReadMe
ReadMe
Support

See the Bot in Action

Bot Code
ReadMe File
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Bot Code
ReadMe File
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Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • Microsoft Excel macro (input template is included)