Create Incidents in KEDB

Bot will read the common mail box email and understands what type of ticket to be created.

Top Benefits

  • This will eliminate the L1 or L1.5 activities and increase faster response and it saves lot of time.

Bot will read the common mail box email and understands what type of ticket to be created. The list of features are 1) The bot has a capability to create various Incidents (P1, P2, P3 and P4). 2) The bot has a capability to create Problem Management tickets. 3) The bot has a feature to create KEDB tickets 4) The bot has a feature to create Change request 5) The bot has a feature of changing status of incident which is Open from Work in progress, From WIP to Pending, from Wip to close..etc

Not applicableBot will read the common mail box email and understands what type of ticket to be created. The list of features are
1) The bot has a capability to create various Incidents (P1, P2, P3 and P4).
2) The bot has a capability to create Problem Management tickets.
3) The bot has a feature to create KEDB tickets
4) The bot has a feature to create Change request
5) The bot has a feature of changing status of incident which is Open from Work in progress, From WIP to Pending, from Wip to close..etc

Success!

The download of Create Incidents in KEDB will begin shortly.

In your Control Room, use the ‘Import’ button to load the downloaded file into your Automations.

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Free

Bot Security Program
Level 1
Applications
Business Process
Category
Downloads
126
Vendor
Automation Type
Bot
Last Updated
July 24, 2020
First Published
September 28, 2018
Platform
11.x
Support

Bot Security

Level 1
  • All bots on Bot Store have passed a malware scan.

Bot Security Program

Automation Anywhere Bot Security is the RPA industry’s first of its kind bot security framework. In partnership with cyber security experts, Bot Security encompasses four (4) progressive levels of security designation. All bots including those built in-house or procured from Bot Store, can now be deployed reliably with secure bot development practices in alignment with prevailing Confidentiality, Integrity, and Availability (CIA) cybersecurity principles and best practices. View full Bot Security details.

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Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • AAE v10.7 sp2 or higher
  • Inputs: Email with certain template

About Bot Store

Automation Anywhere's Bot Store accelerates your robotic process automation initiatives by offering pre-built automations and plug-and-play integrations, so that complex business processes can be automated in days.

Bot Store