Create Incidents in KEDB

Bot will read the common mail box email and understands what type of ticket to be created.

Top Benefits

  • This will eliminate the L1 or L1.5 activities and increase faster response and it saves lot of time.

Bot will read the common mail box email and understands what type of ticket to be created. The list of features are 1) The bot has a capability to create various Incidents (P1, P2, P3 and P4). 2) The bot has a capability to create Problem Management tickets. 3) The bot has a feature to create KEDB tickets 4) The bot has a feature to create Change request 5) The bot has a feature of changing status of incident which is Open from Work in progress, From WIP to Pending, from Wip to close..etc

Not applicable

Get Bot

Free

Bot Security Program
Level 1
Applications
Business Process
Category
Downloads
119
Vendor
Automation Type
Bot
Last Updated
December 6, 2019
First Published
September 28, 2018
Enterprise Version
-1
Community Version
-1
Support

See the Bot in Action

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Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • AAE v10.7 sp2 or higher
    Inputs: Email with certain template