Install
Download the Bot and follow the instructions to install it in your AAE Control Room.
Create Incidents in KEDB
Bot will read the common mail box email and understands what type of ticket to be created.
Top Benefits
- This will eliminate the L1 or L1.5 activities and increase faster response and it saves lot of time.
Bot will read the common mail box email and understands what type of ticket to be created. The list of features are 1) The bot has a capability to create various Incidents (P1, P2, P3 and P4). 2) The bot has a capability to create Problem Management tickets. 3) The bot has a feature to create KEDB tickets 4) The bot has a feature to create Change request 5) The bot has a feature of changing status of incident which is Open from Work in progress, From WIP to Pending, from Wip to close..etc
Not applicableBot will read the common mail box email and understands what type of ticket to be created. The list of features are 1) The bot has a capability to create various Incidents (P1, P2, P3 and P4). 2) The bot has a capability to create Problem Management tickets. 3) The bot has a feature to create KEDB tickets 4) The bot has a feature to create Change request 5) The bot has a feature of changing status of incident which is Open from Work in progress, From WIP to Pending, from Wip to close..etc
Not applicableBot will read the common mail box email and understands what type of ticket to be created. The list of features are 1) The bot has a capability to create various Incidents (P1, P2, P3 and P4). 2) The bot has a capability to create Problem Management tickets. 3) The bot has a feature to create KEDB tickets 4) The bot has a feature to create Change request 5) The bot has a feature of changing status of incident which is Open from Work in progress, From WIP to Pending, from Wip to close..etc