Text Classification for Emails, SMS, Tickets

Example use case: Identifies spam messages among free text from an excel file with AI and marks them in the same file.

Top Benefits

  • Provides highly accurate classification of inbound free text
  • Increases security as spam messages and malware are recognized and can safely be deleted
  • No training needed as a fully trained instance of the Almato ONE_Classifier (text classification) is used

Tasks

  • Extract text messages from your Excel spreadsheet (included demo or self-created file)
  • Classify each text message with the Almato ONE_Classifier text classifier
  • Report the prediction, whether a message is spam or not, in the same spreadsheet, along with the calculated probability

This example of a bot, increases security by the recognition of spam and malware without the need for training.
The bots extract free text messages from an excel file and deliver it to a pre-trained ONE_Classifier instance via web service API. The ONE_Classifier is a powerful AI service for text classification, such as categorization of tickets, e-mails and much more. After the highly accurate classification, the bot marks the result in the same excel file.
ONE_Classifier can also be provided on-premise, working with your own training data for an even better experience and accuracy of your processes. Other use cases include ticket classification for service or help desks as well as the analysis of sentiments.

Get Bot

Free

Bot Security Program
Level 1
Applications
Business Process
Category
Downloads
39
Vendor
Automation Type
Bot
Last Updated
April 20, 2020
First Published
April 7, 2020
Enterprise Version
11.3
ReadMe
ReadMe
Support

See the Bot in Action

Input
Bot in TaskEditor
Output
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Input
Bot in TaskEditor
Output

Setup Process

Install

Download the Bot and follow the instructions to install it in your AAE Control Room.

Configure

Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)

Run

That's it - now the Bot is ready to get going!

Requirements and Inputs

  • Input: Excel spreadsheet. Spreadsheet template/demo file is included.
  • MS Office Excel (any version)